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We have taken every care to ensure that drug dosages and related medical advice in this book are accurate. However, drug and disinfectant dosages can change and are updated often, so always double-check dosages and procedures against a reliable, up-to-date formulary and the given drug’s documentation before administering it.

Empathetic Care: A guide for community health workers

First published in 2020 by Bettercare. This version produced on 26 February 2025.

Text © Roseanne Turner 2020

ISBN (paperback): 978-1-928313-20-5

Excluding content explicitly credited to others, this book is published under a Creative Commons Attribution Non-Commercial No Derivatives License. For details, see creativecommons.org/licenses/by-nc-nd/4.0.

This licence means you may share, copy and redistribute the material in any medium or format under the following terms:

  • Attribution — You must give appropriate credit, provide a link to the licence, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
  • Non-Commercial — You may not use the material for commercial purposes.
  • No Derivatives — If you remix, transform, or build upon the material, you may not distribute the modified material.

For any other uses, please contact Bettercare.

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      1. Home
      1. How to use our books
      2. Buy printed books
      3. About Bettercare
      4. FAQs
      5. Contact us
      1. Acknowledgements
      2. Introduction
        1. About Bettercare
        2. Why decentralised learning?
        3. Free Bettercare Online Learning Platform
        4. Learning programmes
        5. Format of the courses
        6. Updating the course material
        7. Contact information
        8. Registration
      3. About this book
      4. 1 Introduction to kindness, empathy and compassion
        1. Contents
        2. Objectives
        3. Introduction to care
        4. Working with kindness
        5. Working with empathy
        6. Responding to the suffering of others
        7. Case study
      5. 2 Thinking empathy and empathic communication
        1. Contents
        2. Objectives
        3. Communication
        4. The importance of listening
        5. Communicating with body language
        6. Asking questions
        7. Case study
      6. 3 Self-care
        1. Contents
        2. Objectives
        3. Self-care
        4. Setting boundaries
        5. Self-compassion
        6. Case study
      7. 4 Using empathy and kindness to help others
        1. Contents
        2. Objectives
        3. The importance of keeping calm
        4. Keeping ourselves calm
        5. Helping others to keep calm
        6. Helping others to feel connected
        7. Managing peer group meetings
        8. Case study
      1. How to use our books
      2. Buy printed books
      3. About Bettercare
      4. FAQs
      5. Contact us

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