Quiz 2: Thinking empathy and empathic communication

Please choose the one, most correct answer to each question or statement.

1. How important is body language in communicating?
   • Very important as it sends more than half the message.
   • Only important in children and deaf people.
   • Not important as we communicate with our voices.
2. How can we make people trust us?
   • Tell them that they should trust us.
   • Pay them or give them a present.
   • Show that we are interested and care.
3. What should we do to communicate well?
   • Try to speak in the person’s home language.
   • Listen without interrupting.
   • Speak loudly.
4. Why is it sometimes difficult to listen properly?
   • Because we keep trying to solve their problem for them.
   • Because we talk too much and want to control the conversation.
   • Because they never stop talking.
5. How can we use body language to show interest?
   • Stare at the person to show them that you are interested.
   • Play with your pen to show that you are relaxed.
   • Learn forward and face the person.
6. Why is voice tone important?
   • It will tell you if the person has a sore throat.
   • It will help you decide whether to speak loudly or softly.
   • It will give you a clue about how the person is feeling.
7. Should we make notes while listening to someone’s story?
   • Yes, as you may forget something important if you only make notes later.
   • Make notes later as you will remember the important facts.
   • It is best to ask someone else to take notes while you are listening to the story.
8. When should we use a closed question?
   • When we want a ‘yes’ or ‘no’ answer.
   • When we do not think they will be able to give an answer.
   • When the person is forced to answer our question.
9. Why are open questions important?
   • Because people will usually give an honest answer.
   • Because they usually give a lot of information.
   • Because they will not upset the person or make them angry.
10. What is an important part of thinking empathy?
    • Always check your understanding with the other person.
    • Make sure the person has heard what you have said.
    • Make sure the person agrees with what you have said.