Quiz 4: Using empathy and kindness to help others

Please choose the one, most correct answer to each question or statement.

1. Who needs to be calm and kind when helping others?
   • Only those caring for children or old people.
   • Only those working with adolescents with emotional problems.
   • All care workers, parents, teachers and those who work with children.
2. What is the right motivation to help others?
   • We must want to help.
   • Have a good salary.
   • Hope it will make us feel good about ourselves.
3. What does S.T.O.P. stand for?
   • Think carefully before we make any important decision.
   • Do not leave the hospital grounds while we are still on duty.
   • It is a reminder to calm down and a way to practise mindfulness at work.
4. What is a way to make people feel safe?
   • Tell them to relax as you are in charge.
   • Make them feel welcome and respected.
   • Point out to them that the hospital has security guards.
5. How can we calm young children?
   • Give them a mild sedative if they are crying a lot.
   • Do not allow parents to visit as it upsets the child when they leave.
   • Speak in a slow, gentle and calm voice.
6. How should we manage bad behaviour in adolescents?
   • Discuss the bad behaviour once everyone has calmed down.
   • Shout at them to stop immediately.
   • Ignore the bad behaviour as it is normal.
7. What does grounding mean?
   • Helping people move out of their emotions and back to the present.
   • Not allowing visitors to adolescents if they misbehave.
   • Making sure that patients do not leave the hospital grounds.
8. How can we help people who are isolated from their loved ones?
   • Tell them to be strong and remember the good times.
   • Give them an interesting book to read.
   • A kind voice and friendly face always helps.
9. How can peer groups be helpful?
   • They can save money by allowing colleagues to club together and bulk buy groceries.
   • They create a safe space where people can share common experiences and learn from each other.
   • They make it easier to draw up duty rosters.
10. What makes a good peer group leader?
    • Someone who is an experienced tutor and likes teaching others.
    • An older person who has worked in the facility for a long time.
    • Someone who is a good organiser and is trusted by the group members.