Quiz 4: Teamwork, managing conflict and self-care

Choose the one, most correct answer to each question or statement.

1. A team is a group of individuals who:
   • Work on their own and do not need any help
   • Make sure they get what they want out of every discussion
   • Work together to achieve a common goal
   • Ignore the patients and their families
2. Teams that provide holistic palliative care:
   • Are always led by a doctor
   • Are dynamic and able to change as the needs of the child and family change
   • Are usually limited to doctors and nurses only
   • Are no longer needed in a modern healthcare system
3. What is a characteristic of an effective care team?
   • The workload is shared evenly even if it means working overtime
   • The healthcare providers are always right and everyone else is wrong
   • There is mutual respect and trust
   • The final decisions are always made by the doctor
4. Which of the following are members of the care team caring for a seriously ill child?
   • Only the doctor and the child
   • Only the doctor and the parents
   • Only the nurse, parents and child
   • The doctor, nurse, social worker, parents and child
5. How can we include the child in the care team?
   • Do not offer any choices or alternatives that will give them hope
   • Encourage the child to be part of the discussions and decision making
   • First make decisions for the child and then be willing to discuss your decisions with the child
   • Use complicated medical terms (jargon) so that the child will not be frightened by understanding their condition better
6. When mobilising community support which resource would be most helpful?
   • The head of the district school board
   • The provincial member of parliament responsible for health
   • The local places of worship
   • The local burial society
7. How can you improve community support to effectively provide care for sick children?
   • Open a soup kitchen
   • Offer prizes for community art projects
   • Start vegetable gardens
   • Include the child’s school and classmates in providing ongoing support and continuing education
8. What may result from a conflict between the care team and the parents?
   • The parents are unaware that you do not know something
   • The child, but not the parents, receive all the clinical information
   • A lack of trust and poor communication
   • The child is left alone for long periods of time
9. Referring a patient shows that:
   • You are too afraid of taking proper responsibility for the patient’s care
   • You are not competent and too busy
   • You do not know what you are doing
   • You believe the patient needs an alternative or more advanced level of care
10. In which of these circumstances would we consider referring the patient?
    • The child is not being cooperative and keeps crying
    • The family demands to be seen in a teaching hospital
    • The relationship between the patient and the team has broken down
    • You do not like the parents
11. What is self-awareness?
    • Understanding your own strengths and weaknesses
    • Understanding your colleagues’ strengths
    • Understanding what motivates the whole healthcare team
    • Understanding that you know better than the other team members
12. Which statement is true about debriefing?
    • It is an opportunity for team members to blame each other openly
    • It is an opportunity to focus only on the medical issues of the case
    • It is an opportunity to learn and talk about difficult events or situations
    • It is an opportunity to change the team you work in
13. A symptom of burnout is:
    • Feeling content and at peace at work and at home
    • The smallest thing irritates you and upsets you
    • Loving your work and colleagues
    • Finding it easy to be kind and caring
14. What is a common symptom of compassion fatigue?
    • Hair falling out
    • Loss of purpose and meaning
    • Weakness when trying to stand up
    • Waking frequently at night to pass urine
15. What is a common sign of burnout in a colleague?
    • They keep buying new clothes
    • They are irritable and keep complaining
    • They keep working late
    • They always make time to speak to parents
16. What should you do if you are experiencing burnout and compassion fatigue?
    • Resign from your job
    • Change from day duty to night duty
    • Complain to the head of the health facility
    • Seek help from a qualified professional
17. Self-care includes the following:
    • Buying a new car
    • Taking all your sick leave due to you
    • Take longer lunch breaks than are allowed
    • Eating a balanced diet
18. What is mindfulness?
    • Being fully aware of what is happening in the present
    • A panic attack
    • Planning your future
    • Remembering the good times of the past
19. Which of the following is an important barrier to self-care?
    • A low salary
    • Being female
    • Lack of time for yourself both at home and at work
    • Not being religious
20. You are crossing professional boundaries when you:
    • Give your patient a bed bath
    • Become romantically involved with your patient
    • Hold a parent’s hand while their child is dying
    • Offer to call your patient’s family